TERMS AND CONDITIONS


LEGAL INFORMATION

Commercial Name: Interactivoásis Lda

Address: Rua Doutor Parcídio Summavielle, nº 605

4820-713 Fafe – Portugal

NIF: 514036770

Contact Number:00351934769015

Email: info@dhuva.com



Use online sales at the online store and the terms and conditions conditions. When ordering the user:

Declares that it has read and agreed to these terms terms and conditions;

• Declares that you are at least eighteen years of age and / or are of legal age in the jurisdiction of your residence and that there is a legal possibility to hire and use your own means of payment;

• Do not make fraudulent use of the site, contrary to the law or morality;

• Portuguese or international legislation is accepted, with or without prior notice.




LEGAL NOTICE

We publish information to provide the best service to users, and we update that information on an ongoing basis.

However, we decline any responsibility for any technical inaccuracies and / or typographical errors that may arise.

We reserve the right to make corrections and changes to the site without prior notice.

We do not guarantee that all the information published on your site is in compliance with the legislation in force in the jurisdiction of the user, except the territory of Portugal.

The site is protected according to the international standards of internet, reason why, if used correctly, the user can be sure not to find viruses or other malicious programs.

However, we do not accept any responsibility for any problems, damages, viruses or risks that you may incur during the misuse of the site, as well as any possible uses of the site.




DESCRIPTION OF THE PRODUCTS

All products presented on the website are described as accurately as possible.

Users should read the description of the articles as closely as possible and should they have any questions, they should contact us through our contacts.

Due to the type of computer used, color settings, web browser or otherwise, the colors shown in the photos on the site may differ from the actual colors.

We can not be held responsible for such differences.




STOCK UNAVAILABILITY
We reserve the right to inform the user, during the 72 hours after receiving the order, of the unavailability of any article ordered.
After informing the user of this unavailability, the agreement is automatically determined as to the unavailable item, being guaranteed to the user that it will not incur any costs due to the cancellation of the order regarding the unavailable item, being the amount annulled, in due proportion, in user's card statement.
The contract will remain and will produce its normal effects on the other articles eventually ordered, unless otherwise indicated by the user.


PRICES

All prices are in EUR €.

The exchange rate used by the credit card provider may not be exactly the same at the time of purchase.

The price shown for each product does not include the transport costs of the same but includes the VAT rate in force in Portugal.


 

PRICE CHANGES

We reserve the right to change product prices without prior notice.
The prices of the products will be, during the execution of an order and its confirmation, valid throughout this specific process.




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PAYMENT METHODS



CREDIT CARDS

All transactions are encrypted and 100% secure.


We accept the following credit and debit cards:


• Visa Electron

• Visa;

• MasterCard


When placing an order, the value of it will be captive in the card account of the user in our favor.

Payment will be debited to the user's card account at the time the items are dispatched. All transactions will be redirected to a secure online banking system, provided by PAYPAL, which accepts payments with Visa Electron, Visa and MasterCard cards.

We do not store any card numbers or any kind of information related to the act of payment.


 

PAYPAL

We accept payments through PayPal accounts.


 

ATM references

Users with a bank account at a Portuguese bank can settle their orders using the ATM reference payment system.



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DELIVERY POLICY



EXPEDITION COSTS

The costs of shipping the ordered items will be added to the value of the order in the process of completing the order.

 

SHIPPING FEATURES

Shipping costs will be automatically updated upon completion of the order.

Shipping costs do not include any import charges that may be levied upon entry into the customer's country of destination.


We deliver in the following countries at their respective costs:


Priority National Mail    

100g até 500g  -  2,40 €    
500g até 2kg    -  5,00 €    
                
        
Priority International Mail

Europe
até 500g - 6,40 €    
500g até 1000g - 9,60 €    
1000g até 2kg - 15,70 €    

Rest of the World
até 500g - 9,20 €
500g até 1000g - 16,70 €
1000g até 2kg - 24,40 €


Free european shipping on all orders over €75. 


DELIVERY TIMES

Delivery times may be slightly higher during holidays, holidays and holidays. Except for these exceptions, normal delivery times will be:

• Portugal 1 to 2 business days

• Europe 5 to 8 business days

• Rest of the World 10 to 14 business days


 

CUSTOMS DUTIES AND CHARGES

For all shipments to European Union countries, prices include VAT at the legal rate in force in Portugal.

We can not predict Customs and / or Taxes for non-EU countries.

If orders are subject to any additional charges, they will be charged directly by customs in the country of destination. Please contact your local customs services for more information.




IMPORTANT INFORMATION

All orders need a signature, upon delivery.

You can not change the delivery address of the parcels from the moment they are dispatched.

The delivery times given above are merely indicative and do not take into account any delays caused by problems with payment authorizations or customs clearance in the country of destination.

 


EXPEDITIONS AND COLLECTIONS

During the registration process on our site, the user will have to indicate the data of his personal address. The orders will be delivered to the address defined as the user's address. If you want the order to be sent to an alternate address, that address must be indicated at the time of order completion (shipping address). 


 

DELIVERY OF SUCCESSFUL EXPEDITIONS

The customer is requested to carefully inspect the package / packaging BEFORE signing the delivery document upon delivery of all shipments.

If for any reason the packaging seems to be tampered please sign the delivery document with reservations or refuse delivery.

If you accept the delivery of the order with reservations, or if you refuse it, please immediately make a complaint to the Carrier and contact us.

If for any reason the order can not be delivered to the address provided by the user at the time of purchase, there is a risk that it will be returned to us. These costs will be deducted on the refund to the user.

If the order is not delivered successfully at the user's address, due to any lack of cooperation (wrong telephone number, wrong or incomplete address, non-compliance with import regulations, etc.), there may be a risk that the order will be returned to Portugal, any import charges that may be levied at the time of reentry in Portugal, such costs shall be deducted from any reimbursement.


 

NON-DELIVERY ORDERS

Shipping costs will not be refunded in the case of undelivered orders.

The costs of returning undelivered parcels may still be subject to additional charges with taxes and costs or charges levied by customs or other entities that, in no case, will be reimbursed by us.


 

Insurance

We ensure every order during the transit period until delivery to the user.

All orders require a signature at the time of delivery at which time the responsibility passes to the user.

If you designate a recipient other than yourself for delivery purposes, then you accept the evidence of a signature as proof of delivery and fulfillment on our part and the corresponding transfer of responsibility in the same manner.




TAX FREE (EXTRA-COMMUNITY PAYMENTS)

All prices include VAT at the legal rate in force in Portugal.

For all non-EU countries in Europe and the rest of the world, customs duties may apply.

These costs will be borne by the buyer.

If these costs are not paid by the buyer and the order has to be returned to us, the cost of the return will be taken from the payment made.



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RETURN POLICY

All customers have the right to return In accordance with article 6 of Decree-Law no. 143/2001, of April 26, the customer has a period of 14 days to terminate the contract without payment of restitution and without having to indicate the reason, term which is counted from the day of receipt of the order by the customer. If, for any reason, you are not satisfied with an order, the item may be returned within 30 days for size change or 14 for refund.

All shipping costs will be paid by the user.



RETURN INSTRUCTIONS

• The user must send us an email within 14 days from the date of delivery and indicate the ORDER NUMBER, PRODUCT CODE and REASON FOR THE RETURN.

• Any additional customs duties, taxes or charges you may incur will not be reimbursed by us.

• In case of return of all or part of the order, we will reverse the amount paid by the user (excluding shipping costs).


The user can choose between two forms of compensation:



EXCHANGE


The articles can be exchanged for another item of equal or greater value (if you opt for a higher value item you will receive an email with the information to proceed with the payment of the surcharge).

In case of exchange additional costs for the shipment of the new article will be charged.

Once the articles to be exchanged are received and checked, the new article will be dispatched immediately.

As with the returns, all Customs Duties, taxes or additional costs that the user may incur will not be reimbursed by us in  case of an article exchange.


REFUND

Refunds will be processed as soon as returned items have been checked and accepted. In case of orders paid by credit card, the amount refunded will be available in the client's card account within approximately 10 days or in the following card account statement. The processing time may vary according to the company providing the credit card.

The value of orders paid through Paypal will be refunded to the original account. In refunds for intra-EU countries, VAT will also be refunded.

Returns and exchanges must arrive at our premises within 10 days of shipment and subject to the following conditions:

• Items must be returned with all original labels, packaging and other accessories shipped with the order.

• Returns must be packaged in the original carton. • In the case of defective articles or incorrect goods, the user must follow the instructions given above.

• We do not accept the return of articles that do not comply with the procedures of the terms and conditions of the return policies. Such items will be returned to the sender, to the original shipping address, at the user's expense.


 

TRANSPORT DAMAGE / DEFAULT ARTICLES

The return of defective articles will only be accepted if the articles already present the defect at the moment of delivery to the user.

We make every effort to carefully check all articles to detect any defects in the articles, before proceeding with their dispatch.

We reserve the right to request photographic support for defective goods or wrongly shipped merchandise before authorizing the return, for the purpose of reimbursement of transportation costs and Import Rights.

All items returned as defective will be properly inspected at the time of receipt and all items subject to normal wear and tear will not be considered as defective.

Items that are defective will be exchanged for an identical item, subject to availability.

If you do not want a replacement item sent to you, you must make this request by email.

The return of defective articles must be requested within 14 days after receipt of the same.

Refunds for defective items will take place within 30 days of receipt of returned items.

If it is not possible to replace the defective item, we will refund the amount paid using the payment method originally used, in the same amount as the user.


 

RETURNS AND EXCHANGES OF ARTICLES WITH BALANCE

All items with price reduction are final. It will not be possible to return or exchange articles with discounts, and the conditions of returns, refunds and exchanges do not apply.





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COOKIES

USE OF COOKIES

This site uses cookies to allow you to have the best user experience.

If you continue to browse, you are giving your consent to the acceptance of such cookies as well as our Cookies Policy.


WHAT ARE COOKIES?

Cookies are small text files written to your device when you access the websites.

These allow the storage of a set of user-related information, some of which are used to recognize the user in future visits to our site, and others are used to guarantee the features made available and to improve the user's experience and performance on the site.

The type of information that can be analyzed using cookies is: user name, email address and password, the internet protocol (IP) address that is used to connect to the internet, the type and version of browser, operating system and platform used for the connection, web addresses (URLs) from which or through which you have accessed and left our services online and the date and time of such activity, among others.

Website cookies may be disabled or managed at any time. To find out how to do this go to the "Help" area of your Browser.

Warning: It's important to note that some areas of the site may not function properly after cookies are disabled.

 

PURPOSE OF THE COOKIES?

The use of cookies optimizes the user's browsing, allowing the stored data to improve their experience in the site, also increasing the response efficiency of the web address.

Thus, they allow to eliminate some repetitive actions in the site, as well as assist in the presentation of information, to go as far as possible against their interests.

  

TYPES OF COOKIES USED

Cookies are segmented according to their purpose and expiration date.

Essential cookies are key elements of access to certain areas of the site such as access to secure areas of the site through login and password. By disabling cookies the same services may not be queried.

Feature cookies memorize the user's browsing preferences.

Analytical cookies allow the memorization of how a site is navigated, for the purpose of presenting products or services that meet the user, through the monitoring of the site. Examples are the ones that keep the pages most visited, the time in each page, the products or services searched, etc. These cookies store statistical information.

 

CONSENT EXPRESSION OF USE OF COOKIES

The user accessing our site gives their consent to the use of cookies through an OK button on the banner that appears when the user visits our site for the first time.




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ALTERNATIVE RESOLUTION OF DISPUTES

In the event of a dispute, the consumer may use an Alternative Dispute Resolution Body. List of Alternative Dispute Resolution Organizations (under Law no. 144/2015 of 8 September)


CENTERS OF ARBITRATION OF GENERIC COMPETENCE


National Center for Consumer Conflict Information and Arbitration

Operation throughout the national territory, in areas not covered by another regional jurisdiction arbitration center


Contacts CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

Faculdade de Direito da Universidade Nova de Lisboa
Campus de Campolide
1099-032 Lisboa
Tel.: 213 847 484
E-mail: cniacc@fd.unl.pt
Web: www.arbitragemdeconsumo.org

Information Center, Measurement and arbitration of Conflicts of Consumption of the Algarve Geographical area covered: Contracts entered into in the District of Faro.

Contacts CIMAAL - Center for Information, Mediation and Arbitration of Consumer Conflicts in the Algarve

Edifício Ninho de Empresas, Estrada da Penha, 8005-131 Faro
Tel.: 289 823 135
E-mail: apoio@consumidoronline.pt; cimaal@mail.telepac.pt
Web: www.consumidoronline.pt

Center of Arbitration of Conflicts of Consumption of the District of Coimbra

Geographical area covered: Contracts concluded in the municipalities of Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares.
Contactos Endereço postal:
Av. Fernão Magalhães, n.º 240, 1º - 3000-172 COIMBRA
Tel.: 239 821 690
E-mail: geral@centrodearbitragemdecoimbra.com
Web: www.centrodearbitragemdecoimbra.com

Center of Arbitration of Consumer Conflicts of Lisbon

Geographical area of coverage: Contracts entered into Área Metropolitana de Lisboa, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisboa, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra e Vila Franca de Xira.
Contactos Endereço postal: Rua dos Douradores, 116, 2º - 1100-207 LISBOA
Tel: 218 807 030
E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: www.centroarbitragemlisboa.pt

Porto Consumption and Arbitration Information Center

Geographical area of coverage: Contracts entered into Área Metropolitana do Porto, Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde e Vila Nova de Gaia.
Contactos Endereço postal: Rua Damião de Góis, 31 – Loja 6 – 4050-225 Porto
Tel.: 225 508 349
E-mail: cicap@mail.telepac.pt
web: www.cicap.pt

Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Tribunal) Geographical area of coverage: Contracts awarded in the municipalities of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho, Vila Verde.
Contactos BRAGA:
Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé) 4700 - 030 BRAGA
Tel: 253 617 604
E-mail: geral@ciab.pt
VIANA DO CASTELO
Av Rocha Paris, nº 103 (Edifício Vila Rosa) 4900 - 394 VIANA DO CASTELO
Tel: 258 809 335
E-mail: ciab.viana@cm-viana-castelo.pt
Web: www.ciab.pt

Center of Arbitration of Consumer Conflicts of Madeira

Geographical area of coverage Contracts awarded in the Autonomous Region of Madeira.

Contactos Endereço postal: Rua Direita nº. 27 – 1º andar - 9050-405 Funchal
Tel.: 291 215 070
E-mail: centroarbitragem.srias@madeira.gov.pt
Web: www.srrh.gov-madeira.pt/In%C3%ADcio/tabid/292/Default.aspx

Center for Arbitration of Consumer Conflicts of Vale do Ave / Arbitral Tribunal

Geographical area of coverage: Contracts awarded in the municipalities of Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho e Vizela.
Contactos Endereço postal: Rua Capitão Alfredo Guimarães, n.º 1, 4800-019, Guimarães  
Tel.: 253 422 410  
E-mail: triave@gmail.com  
Web: www.triave.pt

More information on Portal do Consumidor  www.consumidor.pt.




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PRIVACY POLICY


We respect the privacy of all users who browse our site and commit to protecting the personal information that each user chooses to share.

We guarantee the confidentiality of all data provided by you both in the register and in the purchase process.


In compliance with Law no. 67/98, of October 26, on the Protection of Personal Data, we inform that the treatment of personal data collected on the site is our responsibility.


The data collected on this site are intended for the processing of orders and communication with customers, processing requests for information and any complaints, statistical analysis, as well as their use for direct marketing purposes. We undertake not to use the personal data of its customers for different purposes and unrelated to the purpose of contracting the products it sells, ensuring through appropriate measures the confidentiality of the same, their non-loss or alteration and unauthorized access to such data.


The client authorizes us to send information about products, promotions or services that may be of interest to you, using your personal data for the purpose of direct marketing through any communication channel, namely through the use of electronic mail, SMS, MMS or other forms of automatic calling.

We will not share your data with third parties.


When a customer registers, or places an order, their personal data, addresses, and the ones related to the payment method are incorporated into the database, being used to process their orders, as well as to information about them, products, promotions or services.


The customer expressly authorizes us to use his registration data, as well as all those obtained during the development of contractual relations between both parties, for the purposes of the dissemination and commercialization of our products.


All Clients have the right to access, rectify, cancel and oppose their data. If you wish, at any time, to stop being part of the database you can exercise this right through your client area or sending an email to us asking to change / remove your data.



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We reserve the right to change the terms and conditions contained in this legal information, without giving prior notice.
For more information do not hesitate to contact us.