- Where do you ship to?
We deliver in most countries all over the world.
- How much is shipping?
Shipping rates depend on the destination country as well as on your order’s weight.
Priority National Mail
100g até 500g - 2,40 € + VAT
500g até 2kg - 5,00 € + VAT
Priority International Mail
até 500g - 6,40 € + VAT
500g até 1000g - 9,60 € + VAT
1000g até 2kg - 15,70 € + VAT
Rest of the World
até 500g - 9,20 € + VAT
500g até 1000g - 16,70 € + VAT
1000g até 2kg - 24,40 € + VAT
Free european shipping on all orders over €75.
Refunds on shipping charges:
In case you receive a damaged product, or if we send you the wrong order, shipping charges will be on us.
- May I change the order shipping address after doing the payment?
In case of mistake with the shipping details please contact us immediately so we try to fix the situation but we give no guarantees that this will be possible before the dispatch of the order.
- Do I pay customs & import charges if I live outside the EU?
This kind of taxes and fees are charged when the parcel reaches its destination country. Once customs policies and import duties change from country to country, we have no control over these and can not tell you what the cost might be. We advice you to contact your local costums office so you have an idea of the amount to pay.
Costumers are responsible for any parcels returned to us due to unpaid customs fees. Whatever they are wil all be deductible from any refund due.
- How long does shipping take?
Shipping varies depending on the destination country.
For Portugal deliveries it only takes 24h.
For Europe addresses it will take between 5-8 working days to arrive its final destination.
And for the rest of the world between 10-14 working days.
Orders placed before 12 noon (PT time) will be dispatched the same working day.
- Can I track my parcel?
Yes you can. As soon as your order is shipped you will receive an email informing of the dispatch confirmation containing your tracking
- What if I’m not home when my order arrives?
Ctt will deliver the parcel in the estimated time. However, as this distribution company operates only to the country of the recipient being the delivery provided by other partners, we have no way of knowing the delivery dynamics practiced by the different countries. But you can always track your order.
- Do you ship to PO Box addresses?
No because a recipient signature is required to prove delivery.
- Can someone else sign the shipment instead of me?
Yes, any signature at the address will be accepted as proof of delivery.